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For CX leaders, the current moment can feel a bit like whiplash: on the one hand, rising customer expectations and tighter budgets pose significant challenges to their businesses, yet rapid developments in artificial intelligence promise to radically elevate customer experiences.So the question many leaders have been asking is, “Will AI help my company reduce costs and provide richer experiences to customers?” To explore this topic, Conversations with Zendesk host Nicole Saunders spoke with Jared Loman, vice president of customer experience at Kajabi, and Zendesk’s Caitlin Keohane, Senior Vice President, Global Customer Advocacy.

During the course of the episode, Loman and Keohane dove into how AI will enable companies to keep staffing costs flat despite rising customer inquiries, and how AI-powered chatbots will play a key role in surfacing relevant self-service content while assisting with triage and routing.

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Fillo is proud to announce its new podcast, Conversations with Zendesk, which will launch May 17 with the first of a two-part series about how AI can help businesses control costs and create better customer experiences. Be sure to tune in to hear what Kajabi’s Jared Loman and Zendesk’s Madison Hoffman and Caitlin Keohane have to say about AI’s power to boost chatbot effectiveness, maximize agent efficiency, and more.

• It brings the right people together with all the right information and tools to get work done
• We provide operational efficiency, data security, and flexible scale
• A web communications practice for providing all application problems
• Advancing beyond your expectations

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Hosted by Fillo Nicole Saunders, Conversations with Zendesk will be found here as well as on Spotify, Apple Podcasts, and YouTube. Subscribe today to get expert insights that will help your business stay competitive in a rapidly changing marketplace. During the course of the episode, Loman and Keohane dove into how AI will enable companies to keep staffing costs flat despite rising customer inquiries, and how AI-powered chatbots will play a key role in surfacing relevant self-service content while assisting with triage and routing.